Opportunity House

Privacy

Privacy Policy and SMS Messaging Consent

Opportunity House, Inc.
Effective Date: January 1st, 2026
Last Updated: August 20, 2026

1. Our Commitment to Privacy

Opportunity House, Inc. (“Opportunity House,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the individuals we serve and everyone who communicates with our organization.

This Privacy Policy explains how Opportunity House collects, uses, protects, and discloses personal information, including information provided through our website, email, SMS/text messaging, telephone, electronic messaging, and other communication methods.

Where applicable, Opportunity House will comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and state privacy laws.

2. Information We Collect

Depending on your relationship with Opportunity House, we may collect:

  • Name and contact information;
  • Telephone and mobile phone numbers;
  • Email addresses;
  • Mailing addresses;
  • Information provided through forms or applications;
  • Information related to services provided by Opportunity House;
  • Health information or Protected Health Information (“PHI”), where applicable;
  • Communication preferences;
  • Information provided through email, SMS/text messages, phone calls, portals, or other messaging systems; and
  • Other information necessary to provide services and operate our organization.

3. We Do Not Sell or Share Private Information for Marketing

Opportunity House, Inc. does not sell, rent, trade, or otherwise monetize your personal information or Protected Health Information.

Your personal information will not be shared, sold, rented, or provided to third parties for their own marketing or advertising purposes.

This includes, but is not limited to:

  • Your name;
  • Telephone or mobile phone number;
  • Email address;
  • Mailing address;
  • Health information;
  • Protected Health Information (PHI);
  • SMS/text messaging information; and
  • Other personally identifiable information.

Opportunity House does not provide personal information to data brokers, advertisers, or other third parties for their independent marketing purposes.

We may disclose information when necessary to provide services, communicate with you, operate our organization, comply with applicable laws, respond to emergencies, protect health and safety, or when otherwise permitted or required by law.

When we use vendors or service providers to assist us with our operations, those organizations may have access to information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security protections. Where HIPAA applies, appropriate Business Associate Agreements will be used when required by law.

4. Consent to Receive SMS/Text Messages

By providing your mobile telephone number and consenting to receive text messages from Opportunity House, you expressly consent to receive SMS/text messages from Opportunity House, Inc. at the telephone number you provided.

These messages may include:

  • Appointment and scheduling reminders;
  • Service-related communications;
  • Requests for information;
  • Administrative notifications;
  • Follow-up communications;
  • Important organizational notifications; and
  • Other communications related to your relationship with Opportunity House.

Consent to receive SMS/text messages is not required as a condition of purchasing goods or services, where prohibited by applicable law.

Your consent to receive text messages is voluntary.

5. Message Frequency

Message frequency varies.

You may receive recurring messages depending on your services, appointments, communication preferences, and interactions with Opportunity House.

The number of messages you receive may vary from week to week or month to month. Some individuals may receive multiple messages in a month, while others may receive fewer messages.

Message frequency may also change based on your requests, appointments, services, or other communications with Opportunity House.

6. Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data rates may apply to SMS/text messages sent to or received from Opportunity House.

Opportunity House is not responsible for charges imposed by your wireless carrier.

7. How to Opt Out of Text Messages

You may stop receiving non-essential SMS/text messages from Opportunity House at any time.

To opt out, reply STOP to any Opportunity House text message.

You may also use other commonly supported opt-out keywords, including:

  • STOP
  • After you send STOP, you may receive a confirmation message confirming that you have been unsubscribed.

Please understand that opting out of certain communications may prevent Opportunity House from sending certain non-essential information by text message.

Where permitted or required by law, you may continue to receive certain operational, safety-related, service-related, or legally required communications.

8. Help and Assistance

For more information about Opportunity House’s SMS/text messaging program, reply HELP to an Opportunity House text message.

You may also contact Opportunity House directly using the contact information listed below.

Opportunity House, Inc.
Phone: 575-397-4667
Email: quentin@opportunityhouseinc.com
Address: 812 E. Sanger St, Suite B. Hobbs NM 88240

9. Email Communications

Opportunity House may communicate with you by email for service-related, administrative, scheduling, organizational, or other permitted purposes.

You may unsubscribe from non-essential promotional or informational emails by following the unsubscribe instructions contained in the email or by contacting Opportunity House.

Opportunity House will take reasonable precautions to protect confidential information transmitted electronically.

Because ordinary email may not be completely secure, individuals should avoid sending highly sensitive health information through unsecured email unless instructed to do so by Opportunity House.

10. HIPAA and Protected Health Information

Where HIPAA applies, Opportunity House will protect Protected Health Information (“PHI”) in accordance with applicable HIPAA requirements.

PHI may include individually identifiable information relating to an individual’s health, health care, or payment for health care.

Opportunity House will use and disclose PHI only as permitted or required by applicable law.

We maintain administrative, physical, and technical safeguards designed to protect PHI from unauthorized access, use, disclosure, alteration, or destruction.

11. SMS, Email, and PHI

Opportunity House recognizes that standard SMS/text messaging and ordinary email may not provide the same level of security as a secure communication platform.

For this reason, Opportunity House will use reasonable safeguards when communicating sensitive information electronically.

Individuals should understand that:

  • Text messages may appear on a phone’s lock screen or notification screen;
  • Other individuals with access to a mobile device may potentially see messages;
  • Wireless carriers may process messaging information;
  • Opportunity House cannot control the security of a personal device after a message is delivered; and
  • Individuals should not send highly sensitive medical information through standard SMS/text messaging unless specifically instructed to do so.

Where required, Opportunity House may use secure portals, encrypted communications, or other appropriate technologies.

12. No Marketing Sale or Sharing of SMS Information

Opportunity House will not sell, rent, or share your mobile telephone number or SMS/text messaging information with third parties for their own marketing or advertising purposes.

Your consent to receive SMS/text messages from Opportunity House does not authorize us to provide your telephone number or other personal information to third parties for their independent marketing purposes.

Your information may be provided to a service provider when necessary to facilitate communications on behalf of Opportunity House, subject to appropriate confidentiality, security, contractual, and legal requirements.

13. Information Security

Opportunity House maintains reasonable administrative, physical, and technical safeguards designed to protect personal information and PHI.

These safeguards may include:

  • Access controls;
  • Password protection;
  • Authentication procedures;
  • Workforce privacy and security training;
  • Role-based access;
  • Secure systems;
  • Encryption where appropriate;
  • Monitoring and auditing;
  • Backup procedures;
  • Incident response procedures; and
  • Confidentiality requirements for employees, contractors, and other authorized individuals.

No electronic communication or storage system can be guaranteed to be completely secure. Opportunity House nevertheless takes reasonable and appropriate measures to protect information.

14. Your Privacy Rights

Depending on applicable law and whether HIPAA applies, you may have rights concerning your personal information or PHI, including rights to:

  • Request access to certain information;
  • Request correction or amendment of certain information;
  • Request restrictions on certain uses and disclosures;
  • Request confidential communications;
  • Receive information about our privacy practices;
  • File a privacy complaint; and
  • Exercise other rights provided by applicable law.

Opportunity House will not retaliate against an individual for exercising a legally protected privacy right or filing a good-faith privacy complaint.

15. Privacy Complaints

If you believe your privacy has been violated or have questions about this Privacy Policy, please contact:

Opportunity House, Inc.
Privacy Officer: Quentin Griffin
Phone: 575-397-4667
Email: quentin@opportunityhouseinc.com
Address: 812 E. Sanger St, Suite B. Hobbs NM 88240

Where applicable, individuals may also file a HIPAA complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

16. Changes to This Privacy Policy

Opportunity House may update this Privacy Policy from time to time.

When changes are made, we will update the effective or last-updated date.

The most current version of this Privacy Policy will be made available through appropriate Opportunity House communication channels.

SMS Consent Summary

By providing your mobile telephone number and opting in to receive text messages from Opportunity House, you acknowledge and agree that:

  • You consent to receive SMS/text messages from Opportunity House, Inc.
  • Message frequency varies and may include recurring messages depending on your relationship and communications with Opportunity House.
  • Message and data rates may apply.
  • You may reply STOP to opt out of future non-essential text messages.
  • You may reply HELP for more information.
  • Your personal information and mobile telephone number will not be sold, rented, or shared with third parties for their own marketing or advertising purposes.
  • Opportunity House may use authorized service providers to facilitate communications on our behalf, subject to applicable privacy, security, contractual, and legal requirements.
  • Where applicable, Opportunity House will protect PHI in accordance with HIPAA and other applicable privacy laws.

Opportunity House, Inc. is committed to protecting your privacy and will not sell your personal information or use your information for unauthorized third-party marketing.